Shipping & Return Policy
Thank you for shopping with Yellow Brick Road Products. We strive to provide fast, reliable service while maintaining full transparency. Below, we explain how we manage deliveries and returns to make your experience as smooth as possible.
Processing Time
We process all orders within 2 business days (Monday–Friday, excluding holidays).
After processing your order, we’ll send you a confirmation email that includes tracking information so you can follow your package every step of the way.
Delivery Methods and Estimated Times
We offer three shipping options:
- Standard Delivery – Arrives in 5–7 business days
- Expedited Delivery – Arrives in 2–3 business days
- Overnight Delivery – Arrives in 1 business day (if placed before 12 PM EST)
Please note that delivery times may vary depending on your location and external factors beyond our control.
Shipping Costs and Free Delivery
Shipping costs are automatically calculated at checkout based on weight and destination.
If your retail order exceeds $25 (before taxes and discounts), you’ll receive free standard shipping within the U.S.
However, wholesale orders do not qualify for free shipping.
Shipping Limitations
Currently, we deliver orders only within the United States.
Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses.
At this time, international delivery is not available.
Lost or Delayed Packages
If your package is delayed or missing, please contact us at [email protected] or call 786-420-5050.
While we work closely with carriers, we cannot take responsibility for delays caused by external factors or incorrect addresses provided by the customer.
Return Policy Overview
We want you to feel completely confident in your purchase. Therefore, if you are not fully satisfied, we accept returns within 30 days of your purchase.
Eligible returns must meet these conditions:
- The item must be unused, unopened, and in its original packaging
- Final sale items and perishable goods are not eligible
- Customers pay return shipping unless the item was damaged or incorrect
How to Start a Return
To initiate a return, simply email [email protected] with your order number and reason.
After we receive and review the returned item, we will issue your refund within 7 business days.
Additionally, we will notify you via email once your return has been processed.
Contact & Address
Yellow Brick Road Products
13776 SW 145th Court
Miami, Florida 33186
🌐 yellowbrickroadproducts.com
📧 [email protected]
📞 786-420-5050
If you have any questions about shipping or returns, we’re here to help. Thank you for choosing Yellow Brick Road — your trust means everything to us.