1. General Questions
For those looking for answers to common queries, you can find them in our FAQs. Q: What is raw, unrefined shea butter?
A: Raw, unrefined shea butter is a natural fat extracted from the nuts of the shea tree. It is rich in vitamins A, E, and F, providing deep moisture and nourishment for skin and hair without any chemicals or additives.
Q: How is your shea butter sourced?
A: Our shea butter is ethically sourced from Ghana, Nigeria, through fair trade practices, ensuring quality and sustainability.
Q: Does raw shea butter expire?
A: Shea butter has a shelf life of approximately 18-24 months when stored properly in a cool, dry place.
2. Usage & Benefits – FAQs
Q: What are the benefits of using raw shea butter?
A: Raw shea butter deeply moisturizes the skin, soothes dryness, reduces stretch marks, helps with eczema and psoriasis, and promotes healthy hair growth.
Q: Can I use shea butter on my face?
A: Yes! Shea butter is non-comedogenic, meaning it won’t clog pores. It’s great for hydrating dry skin, but if you have oily or acne-prone skin, it’s best to use it sparingly.
Q: Is raw shea butter safe for babies?
A: Absolutely! Raw shea butter is gentle and safe for babies’ delicate skin. It’s ideal for soothing diaper rash, eczema, and dry patches.
Q: Can shea butter be used on hair?
A: Yes! Shea butter provides deep moisture, reduces frizz, and protects hair from breakage. It works well as a leave-in conditioner or a nourishing scalp treatment.
3. Storage & Care– FAQs
Q: How should I store raw shea butter?
A: Keep it in a cool, dry place away from direct sunlight. If it melts, you can refrigerate it to solidify without affecting its quality.
Q: My shea butter has a grainy texture. Is that normal?
A: Yes! The grainy texture happens when shea butter melts and cools slowly. This does not affect its quality—simply warm it between your hands to soften before use.
4. Shipping & Orders– FAQs
Q: How long does shipping take?
A: Orders are processed within [insert timeframe, e.g., 1-2 business days] and shipped via [insert shipping method]. Delivery typically takes [insert timeframe, e.g., 3-7 business days].
Q: Do you offer international shipping?
A: Yes! We ship internationally. Shipping rates and delivery times vary by location. Please check our shipping policy for details.
Q: What if my shea butter arrives melted?
A: Shea butter naturally melts at warm temperatures. If it arrives melted, place it in the fridge for a few hours to solidify. This does not affect its quality.
Q: Can I return or exchange my order?
A: Due to the natural nature of our products, we do not accept returns for opened items. However, if there is an issue with your order, please contact us for assistance.
5. Ingredients & Allergies– FAQs
Q: Is your shea butter 100% pure?
A: Yes! Our shea butter is 100% raw and unrefined, with no added chemicals, preservatives, or fragrances.
Q: Can I use shea butter if I have nut allergies?
A: Shea butter comes from shea nuts, but research suggests it has a low risk of triggering nut allergies. However, if you have severe allergies, consult your doctor before use.
Q: Does raw shea butter have a scent?
A: Yes, raw shea butter has a natural, nutty, and earthy scent. If you prefer a lighter scent, try mixing it with essential oils.